Job Description

Job Profile Summary

This role focuses on providing medical and clinical support services to patients. In addition, this role focuses on performing the following Medical/Behavioral Health duties: Provides behavioral evaluation services to patients and are specialized in the evaluation and treatment of mental, emotional, and/or behavioral issues. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position provides recovery support services to patients with substance use disorder (SUD) and assists patients in achieving sustained recovery. Facilities patient access to recovery-oriented treatment, resources, and community recovery groups. Provides ongoing patient support through relapse, if necessary, as a motivator, ally, role model, mentor, problem-solver, and advocate for patients with SUD.

Job Description

Minimum Qualifications:

• High school diploma or equivalent.
• One (1) year experience in healthcare, home health provider, or community-based agency.

Preferred Qualifications:

• College degree in related area such as health sciences, health care, or social services.
• Three (3) years of experience in healthcare, home health provider, or community-based agency.
• Customer service experience.
• Bilingual.
• Experience working in a multi-cultural, community-based setting.

Duties and Responsibilities

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

• Acts as a patient advocate and liaison between internal and external providers, and community resources to integrate complex services and identify gaps and challenges in care and communication. Identify barriers to care/recovery and address them.
• Provides services such as assisting patients with organizing their records, making follow-up appointments, filling their prescriptions, arrange and coordinate transportation to appointments, assist with applications for Medical Assistance, and SNAP (Supplemental Nutrition Assistance Program).
• Helps patients find 12 step or alternative recovery meetings and attend with patient if needed.
• Delivers culturally competent care and provides advocacy, patient education and support to patients in accessing community-based and hospital-based programs and motivate patients/families to meet their health goals.
• Attends meetings as scheduled with the High Risk Team, Nurse Care Manager and other community partners as needed.
• Attends meetings at PCP offices or other community settings as needed.
• Develops and maintains collaborative, team relationships with peers and colleagues as well as community partners, recovery community, primary care physicians, and school system (if applicable) in order to effectively contribute to the working group's achievement of goals, and tactics to meet the overall organizational goals.
• Exhibits clear and concise documentation for each patient encounter in detail in the electronic medical record.
• Offers opportunities for person in recovery to express their needs for the ten components of recovery; Self Directed, Individualized and person centered, Empowerment, Holistic, Non linear, strength based, peer supported, respect, responsibility, hope for community services.
• Serves as a guide and mentor in self-management of personal and family recovery.

Physical Requirements:

Frequent sitting, standing & walking. Bending and frequent lifting of 30-35 lbs. Moderate noise in work environment while performing tasks. May be exposed to verbal or physical abuse from patients. Requires manual dexterity using fine hand manipulation to operate computer keyboard, writing, and cutting. Requires ability to hear, to write clearly, to read text and computer screen, and to verbally communicate in a clear and concise manner.

Skills & Abilities:

Lives in or familiarity with the target community and feels connected to that community. Demonstrates ability to work well with people of various ages, backgrounds, ethnicities, cultures and life experiences. Very strong working knowledge and proficiency with technology and business software (Microsoft Office). Excellent interpersonal and communication skills telephonically as well as face-to-face. Strong customer service skills. Detail oriented, with strong organizational skills and multi-tasking abilities. Ability to work independently with minimal supervision and as part of a team. Knowledge of medical terminology.

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