Bilingual Customer Service Advisor (French & English) Job at 24 Seven Talent, Jersey City, NJ

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  • 24 Seven Talent
  • Jersey City, NJ

Job Description

Job Description

Job Title: Bilingual Customer Service Advisor (French & English)

Pay: $27/hour

Location: Jersey City, NJ

Start: Mid-October

End: Mid-January

Schedule: Hybrid, rotating shifts — must be available for all shifts

  • 9:30am–6:30pm (in-office)
  • 1:00pm–10:00pm (remote)
  • Weekend availability required (weekends are work-from-home)
  • Schedules will flex weekly. Client will assign shifts — no accommodations can be made.

Responsibilities

  • Deliver an elevated customer experience across phone, email, and chat
  • Convert inquiries into sales while meeting/exceeding KPIs
  • Build and maintain client relationships through personalized outreach
  • Provide tailored product knowledge and styling advice
  • Resolve customer inquiries efficiently (orders, returns, product info)
  • Accurately log interactions in CRM and support operational efficiency

Qualifications

  • Bilingual in French and English (required)
  • 2+ years in retail, customer service, sales, or hospitality
  • Strong communication and relationship-building skills
  • Proven ability to meet or exceed sales targets
  • Experience with CRM systems, Salesforce, or similar tools
  • Organized, detail-oriented, and able to multitask in a fast-paced setting
  • Flexible schedule including evenings, weekends, and holidays

Job Tags

Work at office, Remote work, Work from home, All shifts, Flexible hours, Shift work, Rotating shift, Afternoon shift,

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