Job Description

Job Description

Job Description

Company Description

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

The MSX project team is responsible for ensuring service bulletins are created in accordance to customer specifications and are published within the required lifecycle times Responsibilities include initiate, route for review, incorporate edits (annotations) track the service bulletin through the approval process and compose for final publication.

• Initiate bulletins for review.
• Complete base layout within two (2) to three (3) days and send to Product Engineer.
• Include all available content.
• Perform editing and technical writing for sake of clarity. Consult with reviewer/SME as necessary to ensure technical accuracy is not affected.
• Representative photo(s)/visual(s): Initiate line art request(s) (completed art to be placed prior to publishing).
• Route bulletins through the review and approval process and ensure the bulletin follows the correct workflow process.
• Monitor the bulletin status to ensure it is staying within the assigned target lifecycle. Check on status of bulletins by using the Content Management System.
• Follow up with the appropriate contact if a bulletin is stalled at a particular point.
• Incorporate reviewer edits (annotations) as received.
• Conduct a final review and publish the bulletins.

• Highschool Diploma
• Intermediate know-how of MS Office suite, most importantly MS Word
• Knowledge of industry standard desktop publishing and resources
• 1-3 years of experience in technical writing or content development, preferably in the automotive industry.
• Ability to collaborate with their team.
• Ability to follow written and verbal instructions and rule sets.
• Ability to work independently and with others.
• Strong attention to detail
• Ability to manage priorities and handle multiple tasks to meet deadlines.
• Proactive communication
• Focusing on costumer needs as it relates to the service
• Commitment to on-time delivery
• Accountability and flexibility

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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