Job Description

Player Services Lead Representative

The Player Services Lead Representative is responsible for assisting the Player Services Management Staff in the successful operation of Player Services Department. Representative is responsible for assisting the frontline representatives in accurate accounting of all financial transactions handled at the casino cage and assisting the guest to ensure an enjoyable gaming experience.

Responsibilities:

• Overseeing the Player Services operation.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Assisting representatives, other departments and guests throughout shift.
• Printing player cards, entering and retrieving information for new and existing accounts.
• Review financial data and verify paperwork.
• Ensuring that all state and federal guidelines for casino banking are followed.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform other duties as assigned.

Qualifications:

• Two years' experience as cashier, player services operations, or banking with a high school diploma or GED equivalent.
• Valid gaming license by the state.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
• Excellent interpersonal, organizational and communication skills.
• Display strong work ethic and team work.
• Ability to maintain strict confidentiality relative to financial data and marketing plans.

What We Offer You:

• Multiple benefit plans to suit your needs.
• Paid Time Off.
• 401K Opportunities.
• Advancement Opportunities.
• Positive and respectful work environment where diversity is valued.
• Generous employee discounts on dining, retail, amusements, and hotels.
• Community volunteer opportunities.

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. Pay Range USD $15.00 - USD $15.00 /Hr.

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