Job Description
Job description:
Call Center Customer Service Representative for Loan Processing
Position Summary:
We are hiring Call Center Customer Service Representatives - $2000 hiring bonus
The Call Center Customer Service Representative/Loan Processor provides superior effective customer service and assures accurate information has been provided to process loans via phone and internet. This position requires a solid understanding of integrity and demonstrates ethical behavior as they have access to critical, sensitive, corporate systems and company & customer information.
Essential Functions:
· Assists in the overall LP process in the call center
· Provides superior customer service and follows established procedures in order to fulfill customer needs and ensure customer satisfaction via the phone system and internet programs
· Ensures daily and monthly loan processing goals are achieved
· Handles high volume of Inbound/Outbound customer service calls for Loan Processing.
· Obtains necessary information to process and complete loan files
· Examines documents to ensure accuracy and compliance with existing underwriting guidelines
· Fulfills customer needs to ensure customer satisfaction
· Demonstrates basic knowledge of lending services and practices
· Other duties as assigned
Education Requirements:
· Required: High School Diploma or GED
· Preferred: Some college
Qualifications:
· Required: Experience with the following computer software: Microsoft Word, Excel, PowerPoint
· Preferred: 2 years of customer service and/or collections and/or loan processing experience; experience with outlook exchange, the Internet, loan management systems, dialer and phone systems. Willing to train individuals who do not have preferred experience.
Physical Demands:
While performing the duties of the job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk; use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms. Must be able to occasionally lift up to 5 lbs. Must be able to work with a moderate noise level office atmosphere.
Work Environment:
New state of the art call center facility.
Work schedule: 9 am - 5:30 pm (no weekends or evenings)
Job Type: Full-time, non-exempt
Salary and benefits: $18.90 /hour; non-exempt with monthly bonuses and 401K, We pay 100% of the employees' premium for Health Care Benefits, Dental, Vision, and Life & AD&D. Paid time off after probationary period.
Company Description
MHA Systems is an on-line lender
MHA Systems is an on-line lender
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