Job Description

Corporate Travel Specialist Team Lead

Join to apply for the Corporate Travel Specialist Team Lead role at Rippling .

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third?party apps within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investorsincluding Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrockand was named one of America's best startup employers by Forbes.

Work Schedule

This role requires flexibility across time zones to meet business needs. You will be scheduled to work during one of the following shifts:

• 6:00 AM 2:30 PM PDT
• 9:00 AM 5:30 PM PDT
• 11:00 AM 8:30 PM PDT

The position operates on a rotational shift basis and will require weekends.

About The Role

We are building a world?class Support team committed to helping customers realize the full potential of Rippling. As a member of our quickly growing Travel Support team, you will be responsible for directly supporting our agents and new hires. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler.

This is an exciting role where you will have a direct impact on our day?to?day operations, traveler experience and product development. Beyond direct issue resolution, your responsibilities will include:

• Creating and maintaining training content and documentation to ensure agents have access to the latest product and procedural knowledge.
• Delivering training sessions (both virtual and in?person) on complex topics, new feature rollouts, and best practices.
• Providing dedicated support and mentorship to new hires to accelerate their onboarding and ensure they are quickly set up for success.

What You Will Do

• Support Rippling customers and resolve issues related to our Travel Products.
• Take charge of customer issues from start to finish in a dynamic, fast?paced environment.
• Leverage phone, chat, email, and video conferencing to help customers optimize Ripplings Travel Product.
• De?escalate and resolve issues by leveraging platform and industry expertise.
• Document product functionality and country?specific nuances and train Global Support Team members.
• Become a product expert and serve as a go?to resource for both customers and coworkers.
• Identify areas of improvement and work directly with Product and Engineering teams to share ways to better serve our customers through automation or added features.
• Work well under time constraints and meet schedules, even with unexpected deadlines, to ensure client needs are met.

What You Will Need

• More than 5 years of working in the travel industry, ideally including team lead and/or leadership responsibilities.
• Experience with Travelport or Sabre GDS.
• Proficient in English with strong written and verbal communication skills.
• Demonstrated experience in problem?solving with attention to detail.
• Organizational skills and experience in improving processes.
• Flexibility with changing job duties and responsibilities.
• Time?management skills and the ability to prioritize.
• Two or more years of experience in instructional design and training delivery, preferably within the travel sector.
• Deep expertise in leveraging technology, including LMS platforms, e?learning development, and virtual classrooms, to effectively train a dispersed, remote workforce.
• Track record of creating and optimizing training curricula that drive learner success.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.

Rippling highly values employees working in?office to foster a collaborative work environment and company culture. For office?based employees who live within a defined radius of a Rippling office, Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary, benefits, and equity. The salary for US?based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here. A variety of factors are considered when determining someones compensation, including a candidates professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

Pay Range

• 25 - 39 USD per hour (US Tier 3)
• 27 - 41 USD per hour (US Tier 2)

Seniority Level

• Mid?Senior level

Employment Type

• Full?time

Job Function

• Management and Manufacturing
• Software Development

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