Customer Care Specialist Job at AppleOne Technical Staffing, Bonita Springs, FL

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  • AppleOne Technical Staffing
  • Bonita Springs, FL

Job Description

Responsibilities:

  • Accurately track all customer touchpoints according to established procedures in company CRM Salesforce
  • Maintain established individual Key Performance Indicators regarding response time, ready time, quality etc.
  • Provide consistent, efficient, and effective customer service in a multi-channel environment
  • Coordinate and process all inbound requests in a timely, quality & consistent manner
  • Identify and communicate escalation issues per established escalation policy
  • Follow Quality Program guidelines to meet expected phone, email and chat performance
  • Follow published attendance policy including established channel schedule

Qualifications

  • 1-3 year(s) of customer service experience.
  • High School Diploma/GED required.
  • Type minimum 35 wpm.
  • Basic knowledge of Microsoft Word and Microsoft Excel
  • Ability to input information into computer systems.

Skills

  • Team player
  • Driven and competitive
  • Values time management
  • Dependability
  • Listening skills
  • Multi-tasking

Job Tags

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