Customer Experience Chatroom Operator (Full-Time) (Remote)
About the Role:
Drips is seeking dedicated and detail-oriented individuals to join our remote team as a Customer Experience Chatroom Operator. This full-time position plays a critical role in ensuring seamless, high-quality interactions with consumers through our AI-driven conversational SMS platform. This role focuses on handling sensitive and enterprise-level conversations. Additionally, operators in this role will assist with auditing chatroom data, providing training to new hires, and supporting client user acceptance testing (UAT).
Every day, Drips powers millions of automated, humanized conversations for our clients, but automation isn't always enough. When our AI encounters uncertainty in a consumer's response, you and your teammates step in to interpret and respond to messages appropriately, ensuring an optimal customer experience.
Example: A consumer messages, 'Cant now, werkin.' Your role is to categorize this message and select the appropriate response, such as clicking the 'I'm at work' button.
Your accuracy is critical—your responses help train and improve our AI model while ensuring a positive customer interaction.
Compensation & Work Schedule
Key Responsibilities:
What We're Looking For:
If you're a detail-oriented, tech-savvy communicator who thrives in a fast-paced environment, we'd love to have you on our team! Apply today!
What is Drips?
Drips is an AI-driven conversational SMS marketing platform and the first Conversational Texting® company of its kind. We help some of the biggest brands in the world improve
engagement rates and customer interactions through automated, human-like conversations.
Operating entirely remotely, Drips enables brands to connect with consumers using AI-powered conversational outreach strategies, including two-way texting, scheduled calling, and voicemail messages. Backed by proprietary natural language processing models, our platform has handled over half a billion humanized conversations, delivering automation at an unmatched scale in the messaging industry.
Since our founding in 2016, Drips has grown rapidly, and we are looking for talented individuals to help drive the next phase of our success.
Check us out! · Drips Website · Accel-KKR Portfolio · LinkedIn · Instagram
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