Job Description

Supportive Team Member

Join a supportive team helping customers with their online orders and product questions. We provide clear SOPs, hands-on training, and steady shifts so you can do your best work.

Tasks:

• Help customers via chat, email, and phone with orders, delivery updates, and simple product questions.
• Check IDs for age verification using our approved tools (we'll train you).
• Update orders (edits, cancellations, substitutions) and follow up on shipping/delivery issues.
• Track each conversation with clean notes and tags so teammates can follow the story.
• Work closely with our fulfillment and inventory teams to resolve issues quickly.
• Share common customer pain points so we can improve our pages, FAQs, and policies.

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