Customer Service Representative (Online Cannabis Dispensary) Job at Treantly, Hartford, CT

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  • Treantly
  • Hartford, CT

Job Description

Supportive Team Member

Join a supportive team helping customers with their online orders and product questions. We provide clear SOPs, hands-on training, and steady shifts so you can do your best work.

Tasks:

  • Help customers via chat, email, and phone with orders, delivery updates, and simple product questions.
  • Check IDs for age verification using our approved tools (we'll train you).
  • Update orders (edits, cancellations, substitutions) and follow up on shipping/delivery issues.
  • Track each conversation with clean notes and tags so teammates can follow the story.
  • Work closely with our fulfillment and inventory teams to resolve issues quickly.
  • Share common customer pain points so we can improve our pages, FAQs, and policies.
Treantly

Job Tags

Shift work,

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