Job Description

divh2Customer Success Partner, Enterprise/h2pAs a Customer Success Partner, Enterprise at CreatorIQ, you will be the strategic advisor to a portfolio of high-value enterprise customers, helping them achieve meaningful outcomes through their influencer marketing programs. Youll guide customers in aligning their goals with CreatorIQs platform capabilities, driving long-term adoption and program success./ppYoull build trusted, multi-threaded relationships with key stakeholdersboth virtually and in personserving as a proactive partner throughout the customer lifecycle. Customer Success Partners are experts in our platform, fluent in influencer marketing strategy, and are passionate about delivering measurable business impact. You will be measured on gross retention, platform adoption, and customer health, as you lead your accounts through a value-driven, outcomes-focused journey./ppWhat youll do:/pulliServe as the primary strategic partner for enterprise customers, leading value realization conversations and aligning on long-term success goals./liliBuild strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements./liliDrive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQs self-service tools./liliLead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customers marketing and business objectives./liliCollaborate with Implementation and Services teams to ensure successful onboarding, adoption ramp, and education at scale./liliPartner with Product Support to route technical questions and product-related issues for efficient resolution./liliCollaborate with Strategic Insights Team to deliver custom insights when customers require data analysis beyond platform capabilities./liliWork closely with Account Executives to develop and maintain joint account plans that identify customer goals, areas of risk, and expansion opportunities./liliAct as the customers internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements./liliMaintain account documentation including success plans, meeting notes, risk flags, and adoption data to support consistent and proactive management./li/ulpWho you are and what youll need for this position:/pulliPassionate about influencer marketing, creator content and social media measurement./lili3+ years of experience in a strategic customer-facing role ideally working influencer marketing for an agency, brand or technology./liliProven success managing toward business KPIs goals and customer advocacy metrics./liliSkilled in navigating complex organizations and building relationships across multiple levels, from daily users to executive sponsors./liliThrives on solving problems and delivering thoughtful, customer-centric solutions./liliBuilds strong, trusted relationships and acts as a strategic advisor to your customers./liliApproaches work with curiosity and a passion for learningespecially when it comes to new tools, trends, and marketing strategies./liliBalances strategic thinking with day-to-day execution and follow-through./liliStays composed and adaptable in a fast-paced, evolving environment./liliExperienced in using customer data to tell compelling stories, identify risk, and recommend strategies for success./liliHighly organized, proactive, and able to manage a portfolio of enterprise accounts in a dynamic environment./liliConfident leading structured engagements such as success planning sessions, business reviews, and roadmap discussions./liliCollaborative and comfortable working cross-functionally with Implementation, Support, Product, Insights, and Sales./liliProficient in Salesforce, GSuite, Zoom, Slack, and tools like Notion or Jira./li/ulpWho we are:/ppCreatorIQ is the most trusted software to unify and power advanced influencer marketing for the worlds most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement./ppAmazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, HM, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQs platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, London, and Ukraine./ppAt CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no jerks policy, and staying focused on whats important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry./p/div

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