I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
Monday through Friday
8:30am to 5:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must live within 30 miles of Parma, Ohio
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
Sean.Zetts@RiversideRecruiting.com
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support
....m. Optional Saturdays and Swing Shifts 3:00 pm-1:30 am Starting at $17+/hr. DOE + $3/hr. swing shift differential Our Express office is locally owned and operated with a vested interest in our community's success. When you choose Express, you're building a...
...Esthetician / Cosmetologist European Wax Center began as a family-owned salon where two brothers had an idea to revolutionize the... ...week; must have current Minnesota Esthetician or Cosmetology License. Typical Total Compensation: Following Training: $18-$2...
...Contribute to a positive, upbeat, and team-focused work environment. Own the Details: Learn and operate our POS system, wash equipment, and service processes with confidence. Drive Memberships: Promote and sell our unlimited wash plans, helping customers see...
...about connecting with consumers and is extremely interested in nutrition and health and wellness. We are hiring a Sr Manager, Creative Agency & Media Excellence who will play a critical role in driving creative and media excellence across our portfolio of brands. This...
...Description MedPro Healthcare Staffing is seeking a travel nurse RN Post Partum for a travel nursing job in Springfield, Missouri.... ...-certified staffing agency, is seeking a quality Postpartum/ Mother-Baby Registered Nurse (RN) for a travel assignment with one of our...