Job Description

Dedicated Client Service Partner Onsite

Is service your passion? Do you enjoy problem solving and helping others achieve the best outcome? We are looking for a dedicated onsite specialist to provide exemplary customer and client service of our Cigna products, benefits, and claim processes. As the Dedicated Client Service Partner - Onsite, you can take your career to the next level and have regular opportunities to present your big ideas. Want to make a difference?

As the Dedicated Client Service Partner - Onsite, you're an extension of the Cigna Account Management team. You have a critical role applying your relationship management skills to develop a partnership with a key client as our onsite liaison, and bringing key insights and program delivery opportunities to the Account Management Team's strategy discussions to ensure we continue to provide solutions that exceed service expectations to access care.

Candidate must be able to work at the client's site based in Houston, TX, Monday Friday 8:00 A.M. 5:00 P.M.

Here's more of what you'll do:

• Deliver hands-on, dedicated, personalized support to the Client, their employees, and the HR Team
• Respond to, own and assist with escalated, complex issues and inquiries from the Client's benefits delivery team and/or the employees. Including but not limited to complex claims, authorizations, denials, appeals, incentive issues, etc.
• You will provide education and guidance around plan offerings, benefit optimization, steerage, as well as tool and resource navigation. This may include lunch and learn sessions, presentations, or general communication development in alignment with client's programs and services (mycigna.com, incentives, discount programs, health savings account, etc.) offered
• Manage new hire onboarding and open enrollment/health fair support
• Assist with onsite client wellness activities

Qualifications:

• High School Diploma or GED required.
• 3+ years proficient knowledge in customer service, health engagement, claims or other areas requiring significant customer interaction highly preferred.
• Previous account management and/or onsite service support experience highly preferred.
• Client facing experience preferred.
• Tech savvy, Proficiency with multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems), required.
• Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization, required.
• Ability to manage through systems and influence direct and matrix partners to deliver.
• Exceptional relationship-building and presentation skills.
• Ability to manage multiple priorities and deadlines independently and pro-actively.
• Ability to negotiate, manage expectations and creatively problem-solve effective client solutions.
• Ability to pivot seamlessly from customer interaction to client level updates, communication, and coordination.
• Previous success in delivering Customer and Client communications.
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work.
• Willingness to work a flexible schedule as needed to accommodate business and travel requirements.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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