No C2C or Sponsorship
Desktop Support Analyst
Our client is a not-for-profit Catholic publishing company. They value Empathy, Humility, and Passion in their teammates. They are seeking a motivated Desktop Support Analyst to join their hybrid IT team in Lake Oswego, Oregon. If you align with the mission and have the experiences described below, we would love to hear from you. We value and encourage diversity in the workplace. Women, minorities, and veterans are highly encouraged to apply. Thank you!
Location: Hybrid (2 days attendance in Lake Oswego, OR, office)
Type: Perm
ABOUT THE ROLE
We’re seeking a motivated Desktop Support Analyst to join our hybrid IT team in Lake Oswego, Oregon. While we welcome candidates at various levels--from established mid-level professionals to seasoned senior analysts--we are especially interested in those with proven experience functioning in a lead role on a desktop support team, with the ability to mentor and guide colleagues. If you thrive on solving complex technical issues, enjoy working collaboratively, and have a passion for improving user experience and support operations, we encourage you to apply.
PRIMARY PURPOSE
The Desktop Support Analyst provides advanced technical support for the desktop computing environment. Responsibilities include troubleshooting hardware and software issues, managing the full workstation lifecycle, and supporting a mix of Mac and Windows environments. The role also includes responsibility for patch management, upgrades, maintaining antivirus policy and compliance and user account provisioning.
At the Senior level, this role is also responsible for leading the efforts for end-user focused activities and mentoring other analysts.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Both Mid and Senior levels:
Senior level: In addition to the above:
Requirements
Mid-Level Role - Minimum Qualifications
Mid-Level Role - Preferred Qualifications
Senior-Level Role - Minimum Qualifications (in addition to the above)
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