Role: Associate Desktop Support
Location: Frisco, Texas(Onsite)
Job Type: Contract
Interview process: Telephonic/ Web Ex
Job Description:
• Single point of contact for end user to receive support and maintenance for computers and network system
• Ensure that Incidents and Service Requests have been dealt with to the Business user¿s satisfaction
• Ensure that response time and resolution time objectives are met as defined in the SLA
• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
• Customize desktop hardware to meet user specifications and site standards.
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
• Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools.
Thanks & Regards,
Mamatha k,
Sr.Resource Specialist,
+1 949-676-0346
Email: mamatha@yochana.com /
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