Job Description

Primary Responsibilities

• Provide support for Technology Desktop group
• Manage the MDM environment and ensure all mobile devices are being managed. This would include developing deployment packages for business and office productivity applications and managing O/S updates, so all devices are secure.
• Maintain and reconcile monthly mobility records for all cellular lines in use and non-usage.
• Maintain normal life cycle replacement of mobile devices.
• Maintain mobility inventory records with 95% accuracy. Including assigned cellular lines, devices and accessories.
• Respond to help desk calls and trouble tickets as needed to assist team.

JOB REQUIREMENTS:

• A minimum of five (2) years of professional level experience providing technical support for system infrastructure and/or software.
• Experience with Active Directory
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.

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