Desktop Support Specialist Job at L2R Consulting, Miami, FL

U1BHTmUybEJVQlpZdTJyalBNR3c3bWp6
  • L2R Consulting
  • Miami, FL

Job Description

About the Company

We are seeking a Desktop Support Specialist to join our IT team and provide technical assistance to employees in a fast-paced environment. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network issues, ensuring seamless operation of IT systems critical to banking functions.

About the Role

Provide first line technical support to customers, resolving hardware, software, and network issues efficiently. Install, configure, and troubleshoot desktop computers, laptops, printers, and other peripheral devices. Manage and maintain Windows operating systems, Office 365, and banking-specific applications. Assist with Active Directory user management, including account creation, password resets, and permissions. Ensure compliance with banking security policies by applying patches, updates, and antivirus software. Support end-users in remote and in-branch locations via phone, email, and in-person troubleshooting. Assist with the deployment and setup of new IT equipment. Maintain an up-to-date inventory of IT assets and provide recommendations for hardware/software upgrades. Document troubleshooting procedures, solutions, and IT best practices for internal knowledge sharing. Escalate complex issues to senior IT staff or external vendors when necessary.

Responsibilities

  • Provide first line technical support to customers, resolving hardware, software, and network issues efficiently.
  • Install, configure, and troubleshoot desktop computers, laptops, printers, and other peripheral devices.
  • Manage and maintain Windows operating systems, Office 365, and banking-specific applications.
  • Assist with Active Directory user management, including account creation, password resets, and permissions.
  • Ensure compliance with banking security policies by applying patches, updates, and antivirus software.
  • Support end-users in remote and in-branch locations via phone, email, and in-person troubleshooting.
  • Assist with the deployment and setup of new IT equipment.
  • Maintain an up-to-date inventory of IT assets and provide recommendations for hardware/software upgrades.
  • Document troubleshooting procedures, solutions, and IT best practices for internal knowledge sharing.
  • Escalate complex issues to senior IT staff or external vendors when necessary.

Qualifications

Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).

Required Skills

  • 2+ years of experience in desktop support, IT helpdesk, or technical support roles, preferably in the banking or financial industry.
  • Proficiency in Windows OS, Microsoft Office 365, and remote support tools.
  • Experience with Active Directory, VPN, Citrix, and network troubleshooting.
  • Strong understanding of cybersecurity best practices in a banking environment.
  • Excellent problem-solving, communication, and customer service skills.
  • Ability to work in a high-security environment and handle sensitive information with discretion.

Preferred Skills

  • CompTIA A+
  • Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are a plus.

Job Tags

Remote job,

Similar Jobs

Soliant

American Sign Language (ASL) Interpreter- Hibbing, MN Job at Soliant

 ...Type: Full-Time or Part-Time (based on student needs and interpreter availability) Service Delivery: Onsite only Job Description: We are seeking two qualified and experienced American Sign Language Interpreters to support two deaf students (preschool and elementary... 

TPI Global Solutions

Tax Accountant Job at TPI Global Solutions

 ...Job Title: Tax Accountant IV Reports To: Tax Manager Location: Houston, TX Job Type: Contract High-Level Description...  ...provision support. Key Responsibilities Tax Compliance Prepare federal corporate and partnership income tax returns. Prepare... 

Cox Media Group

Broadcast Marketing Producer - WSB TV Job at Cox Media Group

Location:GA-AtlantaJob Title: Broadcast Marketing Producer - WSB TVPosition OverviewAre you a talented production producer who excels at creating high-quality marketing? WSB-TV Channel 2, the #1 television station in Atlanta, Georgia is seeking a dedicated and creative... 

The Planet Group

Fleet Maintenance Supervisor Job at The Planet Group

 ...Fleet Maintenance Supervisor - 634634 Location: Kalamazoo, MI Relocation Assistance Available Hours: 2nd Shift 3:00 PM to 12:...  ...Summary The Fleet Maintenance Supervisor is responsible for managing a maintenance shop under the oversight of a Maintenance... 

Raytheon

Manager of DT System Administrators (Tewksbury) Job at Raytheon

 ...Digital Technology- Tewksbury, MA location, must have a secret clearance and 100% onsite we offer relocation! About Us: At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and...