Job Description

The Position

Under general supervision, provides supervisory level professional duties in support of Library circulation services including supervising the activities and staff of the City Library Circulation Desk; scheduling, training, and evaluating the performance of assigned staff; and ensuring customers receive excellent customer service.

Example Of Duties

The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Supervises the daily activities of library circulation staff and volunteers; plans, prioritizes and assigns tasks and projects; trains and coaches staff; monitors work, develops staff skills, and evaluates performance; assures that the quality of services provided to patrons meets City Library standards.
• Monitors operations, workflow, building security and maintenance, and assigns tasks as needed to maintain customer service and safety standards; assures that circulation staff activities are in compliance with all City regulations, policies and safety standards.
• Provides customer service to library patrons; responds to inquiries and requests for information; explains City programs, procedures and services to citizens and clients; resolves customer service issues; interprets and explains library policies, procedures, rules and regulations to staff and patrons.
• Prepares and reviews statistical and analytical reports of library activities, operations and procedures; gathers and compiles data for reports; assists with review and processing of administrative documents and reports.
• Performs special research and program development projects as assigned.
• Coordinates outreach and promotional programs with volunteer organizations and community groups.
• Oversees library security and assures patrons comply with policies and procedures.
• Maintains the absolute confidentiality of all records and information.

Minimum Qualifications

Education and Experience: Bachelor's degree or higher degree from an accredited college or university with major coursework in library science, Social Science, Liberal Arts, Business or Public Administration or a closely related field. AND Four (4) years of professional experience in a public library including one (1) year as a lead or supervisor in library support services.

Special Requirements

Required Licenses or Certifications: Must possess a valid California driver's license and safe driving record.

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