LIVE CHAT AGENT-WFH REMOTE Job at Shavano Family Practice, Los Angeles, CA

U1A2RWVHdEhYQnBSdTJUbE9zQ3k3Mjcwc2c9PQ==
  • Shavano Family Practice
  • Los Angeles, CA

Job Description

As a Live Chat Agent, you will be the first point of contact for customers seeking assistance via live chat. You will help customers with inquiries, resolve issues, and ensure they have a positive experience with our products or services. The ideal candidate is proactive, empathetic, and able to handle multiple chats at once in a fast-paced environment.

Key Responsibilities:
Customer Support:

Respond to customer inquiries via live chat in a professional and friendly manner.
Provide real-time assistance, including product details, troubleshooting, and issue resolution.
Understand customer needs and guide them toward the best solutions.
Problem-Solving:

Identify and resolve issues promptly, ensuring customer satisfaction.
Escalate more complex issues to higher-level support or appropriate departments when necessary.
Follow up with customers to ensure issues are fully resolved and their needs have been met.
Order Assistance:

Assist customers with orders, including tracking, returns, exchanges, and refunds.
Help customers navigate the website, complete purchases, and provide product recommendations when appropriate.
Product Knowledge:
Employment Type: Full-Time
Salary: $ 30.00 40.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Work from home,

Similar Jobs

Powerback Rehabilitation

Physical Therapist (PT) - Mobile Outpatient Job at Powerback Rehabilitation

Overview: North and East of Philadelphia Mobile Outpatient Therapy 30 minute radius Physical Therapist Full time Assisted Living...  ...over 38 years of trusted service, our reach spans skilled nursing centers, assisted and independent living facilities,... 

Global Connect Technologies

Cyber Security Analyst Job at Global Connect Technologies

-Deep Cybersecurity Operations Center experience in the following: intelligence driven detection, security principles, threat lifecycle management, incident management, digital forensics and investigations, network monitoring, endpoint monitoring, OT security principles... 

Saafe Behavioral Svcs.

Billing Associate Job at Saafe Behavioral Svcs.

 ...Billing Associate Overview: The Billing Associate position is a key member of the SAAFE...  ...needed. Enter charges and procedure codes into the health information system. ...  ...High School Diploma or equivalent required; Medical Billing or Coding course completion... 

Tenet Memphis

Registered Nurse (RN) - Manager, OR - Operating Room Job at Tenet Memphis

 ...Job Description Tenet Memphis is seeking a Registered Nurse (RN) Manager, OR - Operating Room for a nursing job in Bartlett, Tennessee. Job Description & Requirements ~ Specialty: OR - Operating Room ~ Discipline: RN ~ Duration: Ongoing ~36 hours per... 

Coatesville Area School District

Librarian - Elementary Job at Coatesville Area School District

 ...This position is for the start of the 2025-2026 school year. Summary Statement: The school librarian plans, develops, and improves the program of school library services. Assesses and meets the needs of students an faculty for information and develops programs to stimulate...