Loan Servicing Specialist I - Member Experience Job at United Nations FCU, New York, NY

U1BDRmZHWkFXeFphdUdUbFA4bTA3MnI5dkE9PQ==
  • United Nations FCU
  • New York, NY

Job Description

Youll play a key role in supporting our members throughout the life of their loans from initiation to resolution, including helping them navigate inquiries, payments, and account changes with accuracy, professionalism, and care. Provide timely, accurate, and complete responses to members and escalate complaints or issues to manager when appropriate. Ensure compliance with applicable Federal, State and NCUA regulations and laws while upholding UNFCUs commitment to quality member service and representing UNFCU in a positive and professional manner.

This position is hybrid.

NYC Salary Range - $60,770 - $65,000 annually; compensation is commensurate to geographic location.

  • Regardless of seniority or role, uphold UNFCUs mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
  • Serve as a primary contact for members by phone and email, providing timely and knowledgeable support for loan servicing inquiries.
  • Assist members with questions about billing statements, escrow accounts, ARMs, PMI, payment applications, payoff requests, and more.
  • Communicate with external partners such as insurance companies, tax collectors, and vendors to resolve member concerns efficiently.
  • Process payment authorizations, account updates, payment reversals, and other servicing transactions with attention to detail.
  • Complete verifications, payoff requests, and documentation requests within required timeframes and in compliance with regulatory standards.
  • Manage and reconcile unapplied funds, and ensure all records are accurate and complete.
  • Send welcome communications to new members and support a smooth onboarding experience.
  • Maintain confidentiality and adhere to all UNFCU policies, procedures, and service-level expectations.
  • Collaborate with team members to ensure consistent, high-quality service delivery across the Loan Servicing function.

  • Bachelors degree, or equivalent experience
  • 2 years of related work experience in loan servicing or in work that provided a working knowledge of mortgage and consumer loan products, including secured and unsecured loans, auto loans, lines of credit, and credit cards
  • Good working knowledge of loan servicing guidelines and regulatory requirements established under RESPA and implemented through CFPB
  • Knowledge of federal, state, county or city, investor, insurer, and internal laws, policies and procedures with regard to mortgage and consumer loan servicing
  • Familiarity with loan related documents such as Note, Mortgage/Deed of Trust, Riders, PMI and Flood certificates, and Closing Disclosures/TRID
  • Strong Microsoft Office skills
  • Attention to detail and ability to handle a high volume of work accurately
  • Strong customer service skills
  • Excellent communication skills, written and verbal
PDN-a0315859-97b9-4118-b873-7d9ac822369f

Job Tags

Work experience placement, Work at office,

Similar Jobs

VollRath

Welder Fabricator II Job at VollRath

 ...Description We are looking for a talented and experienced TIG Welder Fabricator to join our custom manufacturing team in Newport, MN. The ideal candidate will have substantial expertise in welding and fabrication, along with a strong capability to interpret detailed... 

CenterWell Senior Primary Care

Physician Assistant / Nurse Practitioner - VSP PRN Job at CenterWell Senior Primary Care

 ...pay for full time (40 hours per week) employment at the time...  ...term, variable schedule and per diem associates which are designed...  ...savings plan, employee assistance program, business travel and...  ...integrated care teams, which include physicians, nurses, behavioral health... 

Prestige Staffing

UX/UI Designer - Mid - Level Job at Prestige Staffing

UX/UI Designer Pay:$130,000-150,000 Location: Remote Summary We are seeking a talented UX/UI Designer to join a fast-growing fintech startup specializing in innovative, data-rich enterprise solutions for the financial industry. This role offers an exciting opportunity... 

Mercy GoHealth Urgent Care

JR103637 Urgent Care Physician (MD, DO) Northwest Arkansas Job at Mercy GoHealth Urgent Care

 ...supportive team of advanced practitioners and trained staff. Qualifications include board certification/eligibility in Family Medicine, Emergency Medicine, or Med/Peds, with experience treating all ages and proficiency in minor procedures, EKGs, and X-ray reading.... 

STEM Talent Solutions

Embedded Software Engineer Job at STEM Talent Solutions

 ...re seeking a hands-on Embedded Software Engineer to join a fast-paced engineering team. This...  ...to life. Youll work on projects that integrate custom hardware, mobile applications,...  ...evolving project needs. Integrate embedded systems with mobile applications and cloud...