Job Description

Job Description

Job Description

Salary: $70,000 to $75,000

Organization Overview

Nourishing Hope, formerly known as Lakeview Pantry, is a dynamic Chicago nonprofit providing food and social services for anyone in need. Founded in 1970, were one of the largest and longest operating hunger relief organizations in Chicago. We also provide free, trauma-informed mental health counseling and other social services, such as job and housing assistance. We strive to serve the needs of the whole person with respect and dignity, always.

Nourishing Hope offers our neighbors nutritious food using a choice-based distribution model and access to life-changing social services including:

• Monthly food distribution and additional produce pickup through five different food access programs;
• Home delivery services for older adults, homebound neighbors and neighbors living with disabilities;
• Social services including case management, mental health counseling, job search support, domestic violence intervention, referrals and public benefits assistance (SNAP, healthcare, government forms) for anyone in need.

Nourishing Hope serves tens of thousands of people each year, providing more than 4 million meals through our programs, in addition to partnerships with other community organizations. This year, Nourishing Hope will provide about 200,000 food and social services to our Chicago neighbors.

Position Summary

The Manager of Social Services is responsible for overseeing the social services program team at Nourishing Hope. This positions primary focus is managing administrative and clinical team oversight, while continuing to provide direct case management services to Nourishing Hope clients.

This position supports the Director of Mental Wellness and Social Services by: conducting medicaid billing, providing trauma informed care, conducting program tracking, assessment, evaluation, and reporting.

Schedule and Locations

This position primarily works out of the Sheridan Market, 3945 N. Sheridan Rd. in Chicago and has a Monday-Friday schedule.

Essential Job Functions

• Supervise social services staff and annual social services interns by providing individuals with administrative and clinical insight.
• In coordination with the Director of Mental Wellness and Social Services and the social services staff, identify and implement modifications to procedures to better serve Nourishing Hope clients.
• With the Director of Mental Wellness and Social Services, develop strategy to support and sustain the growth of social services programming.
• Engage in case management that includes, but is not limited to: coordinating health care with primary care providers, crisis support, employment support, applying for and maintaining public benefits (Medicaid, Cash Assistance, SNAP), connecting to mental health services, and providing resources to families and children.
• Coordinate with local social service providers/case managers to provide social services to clients and refer clients to appropriate services as assessed.
• Collaborate with the Nourishing Hope program team to ensure client needs are met when receiving services, by identifying, documenting and addressing potential barriers to access to services.
• Maintain accurate client case records that include assessments, interventions, service plans, and case notes in Azzly and Salesforce as appropriate.
• Respond to inquiries from the community members about services and refer to internal and external programs as appropriate.
• Participate in monthly leadership meetings to support collaborative work through different departments.
• Work collaboratively with all Nourishing Hope team members, recognizing the importance of each department and role to ultimately provide quality services to Nourishing Hope clients.
• Stay informed on local, state, and federal policies and trends and the impact on clients.
• Participate in community meetings, trainings, gatherings, and events to act as a steward on behalf of Nourishing Hope and to seek resources that can be helpful for clients.

Qualifications

Required

• Masters degree in social work and Illinois state license, LCSW
• Minimum two years experience working in a human services setting engaged in direct client work and clinical supervision.

• Working knowledge of Microsoft Office and Google Workspace.
• Strong human relations skills.
• Understanding of the widespread impact of food insecurity and a willingness to work as a part of a team to ensure access to food and support services for all.
• Understanding of the impact of social determinants, institutionalized discrimination, structural inequality, and oppression of social groups including but not limited to: race, nationality, ethnicity, gender, sexual orientation, veteran status, religion, age, and ability status, and the ability to identify how systems have impacted clients and intervene accordingly.
• Understanding of and belief in the importance of trauma-informed care practice.
• Creative and motivated self-starter.
• Excellent written, verbal, and presentation skills.
• Proven ability to work independently and as a member of a team.
• Ability to handle volatile situations calmly, professionally, and respectfully.
• Ability to work a flexible schedule to support the needs of clinical staff and interns.

Highly Preferred

• Experience billing Medicaid for services
• Bilingual (Spanish)

Pay and Benefits

Salary: $70,000 to $75,000

Full-time benefits include:

• Health, dental, and vision insurance coverage
• Employer-paid life and disability insurance
• 401(k) retirement plan with employer contribution
• Generous paid time off
• Paid birthday holiday
• Parental leave
• Language pay (Spanish, Russian, Polish)
• $250 employee referral bonus
• Free subscription to mental wellness app

Background Check

Because we are a Medicaid provider all applicants who are offered employment with Nourishing Hope will be subject to a background screening. Offers of employment are contingent on the successful completion of a background screening conducted in accordance with Nourishing Hope policy and federal, state and local law.

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