Job Description

Medical Office Receptionist - PAE Clinic The Medical Office Receptionist at the Prostatic Artery Embolization Center (PAE) Center provides front-office and administrative support in a specialized interventional radiology clinic. This role is responsible for patient scheduling, registration, insurance verification, and coordination of pre-procedure documentation. The receptionist ensures a welcoming, organized, and efficient environment for patients, families, and staff, while maintaining confidentiality and professionalism at all times. Duties and Essential Job Functions Patient Access & Scheduling Schedule patients for consultations, procedures, and follow-up visits Relay preparation instructions for procedures, labs, and imaging Assist patients and families with pre-registration forms and instructions Register patients and verify demographic and insurance information Obtain pre-certifications and referrals as required by insurance providers Inform patients of estimated costs of care and collect/post fees per protocol Balance daily financial registers and submit documentation to the fiscal department Front Desk Operations Answer incoming calls, respond to inquiries, and relay messages professionally Greet patients and visitors, ensuring a courteous and efficient check‑in experience Maintain a clean, organized, and professional reception area Support scanning, filing, and document management tasks Maintain punctual and reliable attendance; report to work on time and prepared Clinical Coordination Support Confirm procedural and sedation consent forms are on file Coordinate with clinical staff to ensure patient charts are complete and accurate Assist with travel coordination and scheduling for patients or staff, if needed May assist with coordinating lunch deliveries or other logistical needs during clinic operations Compliance and Confidentiality Respect and maintain patient privacy and dignity at all times Ensure compliance with HIPAA, OSHA, and infection control standards Uphold facility policies and contribute to a safe and secure environment Other Functions and Responsibilities This job description is not intended to be all-inclusive. Duties, responsibilities, and activities may change at any time with or without notice, based on operational needs. Ethical Conduct Flexibility and Initiative Stress Management and Composure Attention to Detail and Accuracy Creative Problem‑Solving Empathy and Professionalism Strong Communication Skills Qualifications Required High school diploma or GED Previous experience in a medical office or healthcare setting Experience with Electronic Medical Records (EMR) Familiarity with insurance processing, including eligibility verification and referrals Preferred Experience in a specialty clinic or outpatient surgical setting #J-18808-Ljbffr Urology San Antonio

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