Online Chat Representative Job at Legacy Construction Roofing, Corpus Christi, TX

U2ZPRmZtdExXQnRkc1d6Z05NRzA0V1B3dXc9PQ==
  • Legacy Construction Roofing
  • Corpus Christi, TX

Job Description

Description

We are looking for an Online Chat Representative to join Legacy Construction Roofing, a leading company in the construction industry. As an Online Chat Representative, you will play a crucial role in providing excellent customer service and support through online chat platforms. Your communication skills and product knowledge will be essential in ensuring customer satisfaction and fostering positive relationships with clients. You will be involved in resolving inquiries, providing information about our services, and assisting customers with their needs.

This position is vital to Legacy Construction Roofing as it directly impacts customer experience and retention. You will have the opportunity to work on a variety of projects, including handling customer inquiries, resolving issues in a timely manner, and promoting our services effectively. The ideal candidate will have strong interpersonal skills, be detail-oriented, and have a passion for delivering exceptional customer service.

Responsibilities:

  • Respond to customer inquiries and provide accurate information through online chat platforms.
  • Assist customers with product selection, pricing, and availability.
  • Resolve customer complaints or issues in a professional and efficient manner.
  • Escalate complex inquiries to the appropriate department for resolution.
  • Promote company products and services to generate sales opportunities.
  • Maintain a high level of customer satisfaction through effective communication and problem-solving.
  • Document all interactions with customers accurately and timely.
  • Collaborate with team members to ensure consistent service delivery.

Requirements:

  • Excellent written and verbal communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Strong customer service orientation and problem-solving skills.
  • Basic knowledge of construction industry terminology is a plus.
  • Proficiency in typing and using online chat platforms.
  • Attention to detail and accuracy in data entry.
  • Ability to work independently and as part of a team.
  • Flexibility to work in a remote setting and adapt to changing priorities.

Job Tags

Full time, Remote job,

Similar Jobs

Orangetheory Fitness

Group Fitness Trainer Job at Orangetheory Fitness

 ...ACE (American Council on Exercise), ACSM (American College of Sports Medicine), NASM (National Academy of Sports Medicine), NSCA...  ...any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated. OT Growth... 

Wabtec

Electronics 3 - Electronics Technician Job at Wabtec

 ...Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and...  ...systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets.... 

PrideStaff

Stand-up Reach Forklift Operators (1ST & 2ND SHIFT) Job at PrideStaff

 ...Job Description Job Description PrideStaff is currently seeking numerous STAND-UP REACH Forklift Operators for several openings for a well known company in the Romeoville, IL area. 1st shift: 6:00am-2:00pm M-F $20.00 per hour 2nd shift: 2:00pm-10:00pm M-F... 

United Airlines

Flight Attendant (German Speakers Only) Job at United Airlines

 ...together.**Description**Today, United has over 28,000 active flight attendants. We are the largest airline in the world with the most...  ...schooling or a college degree for this job and you will be fully trained by United.**Travel Privileges:** Fly around the world on United... 

Salem Medical

Medical Assistant (CMA or RMA) Job at Salem Medical

Permanent CMA/RMA needed with a Triad North Carolina Group Practice . Prior experience a Must...2 to 5 years preferred. Will work directly with Patients in rooming, updates, referrals, labs and assist with exams/treatment. Long term goal, Practice would like someone that...