Job Description

Job Description

Job Description

Job Title: Patient Porter Position/ full-time & PRN-Audie Murphy VA Medical Center

Location: Audie Murphy VA Medical Center/ San Antonio, TX

Contract: Audie Murphy VA Medical Center

Period of Performance: - Full-time positions/ 1-year base contract / plus one (1) year option= 2-year contract.

Start Date: Open

Salary: $13.96 per hour (Plus health & welfare benefit of $4.57 per hour paid in cash) = $18.53 per hour.

Clearance Requirements: Must be able to pass a NACI background check.

Additional: Must be a US Citizen or legal resident of the United States.

Minimum 6 months experience in patient transporter role.

This requirement may be met through working as a transporter, CNA, surgical technician, or other direct

patient care role.

Note: The Ravens Group, Inc. requests that all interested parties complete the attached questionnaire to be considered for this position.

****Veteran Friendly****

Job Description/ Patient Porter (Full-time & PRN)

• Serve as a Greeter and provide a consistent, exceptional experience that builds the trust and confidence of Veterans and their families.
• Provide a personal and positive first impression; standardize the experience of assistance with navigation and information for Veterans and their family members; foster a general culture of care; and personally assist customers throughout the Campus.
• Make a direct connection with Veterans, which provides an opportunity to engage and get their feedback.
• Provide communication about VA services, location changes, and new initiatives and programs; make recommendations for changes and improvements to the Supervisors; assist Veterans, family members, and Health Care System staff members in recognizing and removing obstacles to providing the optimal patient experience; assist patients arriving at the campus, provides information and guidance, helps ensure safety with assistance when needed, and alleviates patient complaints.
• Assist patients in getting into and out of their vehicles, loading and unloading patient wheelchairs as necessary, including but not limited to the opening and closing of patient wheelchairs as well as making other equipment available to the patient, such as walkers and other ambulating devices.
• Greet patients in the parking lot and inform them of the availability of the parking lot cart/van/shuttle to the lobby area and assists patients onto or off the cart/van/shuttle.
• Serve as a liaison between the Veteran and Health Care Staff to provide maximal assistance to the Veteran and assist in resolving any conflicts or issues.
• Safeguard and ensure statutory and constitutional rights of patients, protecting patients from abuses that tend to depersonalize and rob them of their dignity, self-respect, or esteem.
• Recognize and institute appropriate action in emergency situations such as performing CPR, Heimlich maneuver for choking, seizure precautions and safety during seizures, and emergency first aid.
• Adhere and implement facility fall prevention guidelines.
• Guide or use a wheelchair to transport patients, family members, and visitors to their destinations throughout the campus, including the Community Living Center (CLC), Polytrauma Rehabilitation Center, X-rays, CT scans, MRIs, Prosthetics, Sonography, inpatient units, and outpatient clinics.
• Utilize safe patient handling and movement in the management of patients while transporting.
• Utilize VISTA to verify appointment information.
• Assist Nursing Service and Pharmacy Service regarding the transportation of discharging patients by escorting patients to the pharmacy to pick up medications, and any assistive equipment that the patient needs at discharge (i.e., wheelchair, walker, etc.) and transporting the patient at discharge to a location where family member can meet/pick up the patient.
• Support the medical floor/units in transporting labs, urgent STAT labs to help facilitate care in Code Blues, and DAART team responses.
• Provide postmortem care for transporting deceased patients to the morgue.
• Support and assist in any other duties related to the patient experience as assigned by the contractor’s Supervisor.

Qualifications:

• Must have a high school diploma or equivalent.
• Must have valid American Heart Association Basic Life Support (BLS) certification.
• Minimum of six (6) months of experience in a customer-facing role, preferably in a healthcare setting.
• Must be a U.S. citizen or a legal resident and be fluent in the English language.
• Must be at least 18 years of age, have no criminal history, able to pass a Special Agreement Check

(SAC) for issuance of a Personal Identity Verification (PIV) badge and be able to perform all general

duties, functions, and activities as required.

• Must be able to lift up to 50 pounds and perform push/pull functions.
• Must have a valid, unrestricted driver’s license.
• Must have basic proficiency in Microsoft Excel.

Preference will be given to Veterans

The Ravens Group is an "equal opportunity employer/veteran/disability " organization.

The Ravens Group is a, CVE-verified Service Disabled Veteran Owned Small Business specializing in Government Contracting and Consulting. Our corporate headquarters is located in Annapolis, Maryland. The Ravens Group, Inc. is an equal opportunity employer and/of protected veterans and individuals with disabilities.

Company Description

The Ravens Group is a, CVE-verified Service Disabled Veteran Owned Small Business specializing in Government Contracting and Consulting. Our corporate headquarters is located in Annapolis, Maryland. The Ravens Group, Inc. is an equal opportunity employer and/of protected veterans and individuals with disabilities.

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