Job Description

Patient Transporter-Dispatcher

The role of Patient Transporter-Dispatcher provides exceptional care to patients requiring mobility assistance moving from one location in the hospital to another. Also responsible to transport items for various departments. Some shifts will involve monitoring the dispatch system and processing calls for other dispatchers. This role also maintains the transport equipment, ensuring cleanliness and working order for transport items like wheelchairs and stretchers. This will be done in a safe, efficient and service-oriented manner that aligns with the established policies and procedures of VPNE and our partner hospital.

Responsibilities

• Make service, care, and satisfaction the priority in every interaction by providing exceptional patient experiences.
• Practice and ensure safety as a top priority at all times for all patients, hospital teams and peer coworkers.
• Maintains the cleanliness and working order of transport equipment
• Delivers specimens to the laboratories as necessary
• Engage with the patient to ensure that departure from the room is smooth and comfortable.
• Communicate consistently and appropriately with patient and valet staff to ensure the patient has a smooth transition to the vehicle.
• Report all incidents in accordance with institutional and company policies
• Adhere to the policies, procedures and appropriate workflows (based technology used and personal communication), as agreed upon between the institution and the company
• Perform any other duties specifically assigned by a supervisor or manager

Qualifications:

Years of Experience: Entry Level

Language Skills: Proficient in English both verbally and written

Computer skill Requirements: Able to use a handheld device as well as basic computer functions including Outlook and the hospital dispatch system

Education Requirements: High School Diploma/GED required

Vaccinations: Records or Agree to Receive, types of which as required by institution

Requirements:

• Able to provide outstanding and caring service to patients
• Able to walk short and long distances, and while pushing a wheelchair
• Able to lift, push and pull 300 pounds or more
• Able to see, read and understand small print
• Ability to use forms of mobile technology as trained
• Able to learn the Dispatch Computer program

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