Position Objective: To assist customers in their shopping experience by providing them with fresh, high quality produce in the most efficient, friendly, and courteous manner possible.
Reporting Structure: This position formally reports to the Produce Manager.
Status: This is a non-exempt position.
Essential Knowledge: A food handling permit must be obtained within the first 14 days of employment. Completion of ongoing training and development as listed on the Cosentino Learning Plan.
Skills: The following is a list of the basic skill requirements for this position.
Essential Job Functions: Know and implement the Cosentino Customer Service Standards. Prepare, package and neatly display all products in the produce department. Inspect product for freshness, damage, and dates and utilize proper rotation techniques. Able to operate, clean and maintain all equipment safely and competently. Meet or exceed productivity standards to produce desired team and individual results. Remove any damaged, un-saleable or returnable product from shelves and follow proper procedures for damage claims. Actively work to keep your work area and your department as a whole clean and safe for customers and coworkers. Quickly unload and sort incoming shipments and neatly stock them in their designated areas without damaging merchandise. Label or price any merchandise that requires marking and know how to obtain price signs when necessary. Be knowledgeable about department products, procedures and policies so customer questions can be accurately answered. Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team. Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store. Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions. Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions: Promote new items and weekly specials through merchandising and creative displays. Promote sales by suggesting additional products or services. Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Essential Abilities: Reaching overhead with both arms up to a maximum of 72 inches, twisting at the waist and lifting objects with both hands weighing up to 20 lbs. Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 25 lbs. Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces. Occasionally lifting and carrying up to 50 lbs. Bending and squatting, at times all the way to floor level. Able to work in colder conditions of the grocery coolers and freezers.
Non-Essential Abilities: Climbing a ladder, possibly up to 5ft.
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