Job Description

Job Description

Job Description

VMC, a dynamic sales and customer acquisitions firm in Fort Myers, is looking for highly motivated individuals to join our team as Sales Support Representatives. This Sales Support Representative role is an exceptional entry-level opportunity for those ready to gain hands-on experience in the telecommunications industry, develop powerful technical support and sales enablement skills, and build a rewarding career by supporting the growth of essential wireless services.

As an Sales Support Representative, you'll be on the front lines, providing crucial assistance to both our sales team and direct customers regarding wireless services. Through comprehensive, hands-on training, you'll become an expert in various technologies, service plans, and common connectivity solutions. Your role will involve directly addressing inquiries, clarifying technical details, troubleshooting basic issues, and ensuring a seamless experience that empowers customers to choose and enjoy reliable wireless service.

• Serve as a primary direct contact for customers and businesses for inquiries specifically related to wireless services
• Provide essential pre-sales technical support and detailed product information directly to potential customers and post sales support in clarifying wireless service specifics
• Clarify wireless service details, coverage availability, compatibility requirements, and benefits to ensure customers make informed decisions
• Actively listen to customer concerns regarding wireless connectivity or service, accurately diagnose basic issues, and deliver empathetic, solution-focused resolutions
• Qualify leads for sales by assessing customer needs and technical feasibility
• Collaborate directly with the sales team to ensure a smooth customer journey from initial interest to activated wireless service
• Process documentation related to wireless service sign-ups, upgrades, or downgrades, ensuring accuracy and compliance
• Proactively identify opportunities to support sales efforts through effective problem-solving, clear information sharing, and ensuring customer confidence in wireless services.

• Relevant experience in direct customer service, technical support, retail, or other direct customer-facing roles where problem-solving was key. 
• Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information clearly
• Proven active listening abilities and an empathetic approach to accurately assess and recommend solutions for customer needs related to wireless services.
• Demonstrated ability to problem-solve effectively 
• Maintains professionalism, patience, and composure in high-pressure or challenging situations 
• Exhibits a proactive, customer-first attitude with a strong focus on driving satisfaction and supporting sales success.

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