Job Description

Job Title: Secret-Cleared ServiceNow Administrator

Location: Chantilly, VA (Onsite)

Clearance Required: Active DoD Secret Clearance (minimum)

Job Summary:

Alldus are seeking a ServiceNow Administrator to join our client's team in Chantilly, VA , supporting mission-critical systems and workflows for federal clients. This position requires an active Secret clearance and involves full-time onsite work. The ideal candidate will have a strong background in ServiceNow administration, a proactive approach to problem-solving, and the ability to work in a secure and dynamic environment.

Key Responsibilities:

• Configure and maintain core ServiceNow modules, including Incident, Problem, Change, Request, CMDB, and Knowledge Management.
• Support ServiceNow upgrades, patches, and system maintenance activities.
• Implement workflows and automation using ServiceNow Flow Designer or legacy workflow editor.
• Manage user access, roles, and permissions by security policies.
• Create and maintain reports, dashboards, and performance analytics.
• Collaborate with developers, business analysts, and stakeholders to gather requirements and implement ServiceNow solutions.
• Troubleshoot issues and provide support for ServiceNow-related inquiries.
• Ensure compliance with DoD and federal cybersecurity standards and documentation procedures.
• Participate in change management and release planning meetings.
• Maintain system documentation, procedures, and change logs.

Required Qualifications:

• Active Secret clearance (DoD) – mandatory .
• 1+ years of hands-on experience administering the ServiceNow platform.
• Solid understanding of ITSM best practices and ITIL framework.
• Experience with ServiceNow system administration, scripting (JavaScript), and integrations.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong attention to detail and problem-solving skills.

Work Environment:

• Full-time onsite position in Chantilly, VA .
• Secure facility; adherence to clearance protocols required.
• Collaborative team environment with opportunities for professional growth.

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