Job Description

Job Title: Sr. Desktop Support

Job Location: Phoenix AZ 85034



Onsite Requirements:

• Desktop Support
• Mobile Devices Support
• Windows software and hardware support

Job Description:


Primary Responsibilities

• Provide 2nd level support for Technology Desktop group primary support for the and Mobility group.
• Manage the MDM environment and ensure all mobile devices are being managed. This would include developing deployment packages for business and office productivity applications and managing O/S updates, so all devices are secure.
• Maintain and reconcile monthly mobility records for all cellular lines in use and non-usage.
• Maintain normal life cycle replacement of mobile devices.
• Maintain mobility inventory records with 95% accuracy. Including assigned cellular lines, devices and accessories.
• Respond to help desk calls and trouble tickets as needed to assist team.

JOB REQUIREMENTS :

• A minimum of five (5) years of professional level experience providing technical support for system infrastructure and/or software.
• 15 credit hours in computer science or a related field.
• An equivalent combination of related experience and education may be considered.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
• The successful candidate must pass a Federal background check, including fingerprinting
• Only the highest qualified candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel, including City and airline staff.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver's license with a clean record.
• Accurate color perception is required to safely work with electrical wiring.

PREFERRED QUALIFICATIONS:

• A bachelor's degree in computer science, or a relevant field.
• A minimum of four (4) years of experience supporting more than 200 users, 2000 computers and 800+ mobile devices in a networked environment.
• Proficient in Service Now helpdesk ticketing system.
• Experience in Intune and Workspace One MDM environments.
• Experience writing technical procedures, documentation, training documents, scope of work, project plans, and status reports.

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

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