Job Description: 9+ years of hands-on experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services. Hands-on experience on CUCM & Unity Connection version 8.x & 9.x. Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Hands-on experience on Cisco C series and B series server along with ESXi 4.0 or 5.0. Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI. Understanding of CUCM, gateways & Unity connection prevent & maintenance & backup/restore procedures. Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling. Contact Center express 8.x or 9.x deep understanding of scripting, Agent, Skill, team configuration etc. Have clear understanding about UCCX historical & online reporting. Have clear understanding about CAD and Finesse agent desktop. CCNA Collaboration. CCNP Voice/Collaboration. Excellent troubleshooting skills. Must be able to quickly identify and resolve network-related issues in the smallest possible time. Answer any questions related to design and architecture while on P1 Bridge. Must be able to participate and represent the team in Change and Incident management meetings. Excellent communication and presentation skills. Coaching analysts for correct routing of tickets, capturing critical information. Open for 24x7 availability. Excellent leadership skills. Should have good knowledge of ITIL Processes awareness and adhering. Possess outstanding interpersonal and teamwork skills. Should have experience on Gateways. Work with Third Party Providers to assist in Problem resolution of telecommunication Problems. Report on Telephony Problems within established time frames. KEY TECHNOLOGIES: CUCM 8.x & 9.x. Cisco Unity Connection 8.x & 9.x. SIP, MGCP, CUBE & H323 gateways. UCCX 8.x and 9.x, CAD and Finesse. Scripting knowledge of UCCX. Understanding of UCCX integration with logger, WFM, Email integration etc. #J-18808-Ljbffr TechDigital Group
Location:MA-BostonJob Title: News Producer - WFXT TVPosition OverviewAre you a storyteller? An investigator? Are you driven by a need to find the truth? News Producers report the original content that is the backbone of our news operations.WFXT Boston 25 News is...
Join to apply for the Instrument Technician role at Beacon Oral Specialists2 days ago Be among the first 25 applicantsJoin to apply for the Instrument Technician role at Beacon Oral SpecialistsBeacon Oral Specialists provided pay range This range is provided by Beacon...
...Red Arch Solutions is seeking a skilled Software Engineer in Annapolis Junction, MD on a priority contract. The position involves developing modern web applications using frameworks such as AngularJS, React, or Vue, as well as backend development using Java or Node....
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1. Prepare mining production design, organize construction and management; Prepare daily, monthly and annual reports of mining management; 2. Mining production technology management, design, implement and supervise mining and transportation management, establish and optimize...