Call Center Representative Job at LHH, Louisville, KY

UXZLQWYyeEhYaGxac1d2blA4K3g0RzMzc2c9PQ==
  • LHH
  • Louisville, KY

Job Description

Job Opportunity: Customer Service Representatives for Patient Support

Shifts Available:

  • 8:00 AM - 4:30 PM EST (hybrid after training)
  • 8:30 AM - 5:00 PM EST (hybrid after training)
  • 9:30 AM - 6:00 PM EST (hybrid after training)
  • 10:00 AM - 6:30 PM EST (hybrid after training)
  • 11:30 AM - 8 PM (remote after training)

Do you excel in a call center environment? LHH Recruitment Solutions is seeking dedicated and detail-oriented Patient Support Representatives for a confidential client in Louisville, KY. This role is pivotal in providing exceptional customer service and support to patients, ensuring their needs are met efficiently and effectively.

Key Responsibilities:

  • Inbound Support: Handle a high volume of incoming calls, including order taking, verifying prescriptions, and addressing "where's my package" inquiries.
  • Outbound Support: Manage outbound calls for prescription refills, coordinating with doctors' offices, and handling electronic patient cues and lab calls.
  • Call Handling: Maintain a KPI of 12 calls per hour or more, with an average of 5 minutes per call for system setup and note-taking.
  • Secondary Tasks: Utilize downtime between calls for additional tasks as assigned.
  • Training: Receive comprehensive training on proprietary systems as well as Salesforce and Prime.

Qualifications:

  • Prior, recent call center experience is required.
  • Strong communication skills and a customer-centric approach.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with CRM systems, particularly Salesforce, is a plus.
  • Previous experience in a call center or healthcare-related role is preferred.

Why Apply?

  • Flexible shift options to accommodate various schedules.
  • Opportunity to work a hybrid role after training.
  • Join a supportive team dedicated to making a difference in patients' lives.

If you are passionate about providing top-notch customer service and thrive in a fast-paced environment, we encourage you to apply for this rewarding opportunity.

Job Tags

Hourly pay, Remote job, Flexible hours, Shift work,

Similar Jobs

Provado Health

Driver / Medical Transportation Provider Job at Provado Health

 ...with Provado Mobile Health ~ Must live in Macon, Warner Robins, Forsyth and Milledgeville ~ We need drivers to transport people to and from their medical appointments. ~ Desired Shift: Drivers get to create their own schedules, business hours, Monday through... 

Banner Health

Acute Ultrasound Technologist I Banner Gateway Medical Center Job at Banner Health

 ...Primary City/State: Mesa, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category:...  ...opportunities to make an impact on one of the countrys leading health systems. If youre looking to leverage your abilities you belong... 

DaVita

Patient Care Technician Job at DaVita

 ...No Dialysis experience is required. Training may take place in a facility or a training clinic other than your assigned home clinic. Potential...  ...and after your training. You must have a flexible schedule and be abl Technician, Patient Care, Patient, Healthcare, Training... 

SSM Health

Pharmacy Intern (H) Job at SSM Health

 ....**MO-SSM Health St. Joseph Hospital - St. Charles**Worker Type:**Intern/Temporary (Trainee)**Job Summary:**As part of training to become a pharmacist is able to perform all duties of a pharmacy tech and works closely with the pharmacist to develop additional skills... 

YR Entertainment LLC

Bartender Job at YR Entertainment LLC

 ...Employee discount Flexible schedule Physical setting: Bar Casual dining restaurant Schedule: ~8-12 hour shift ~ Evening shift ~ Every weekend ~ Holidays ~ Day / Night shift ~ Weekend availability Supplemental pay types: ~...