Customer Service Representative Job at Smart Rehab, Kirkwood, MO

Uy9LRGNHbERYQjlkdW16bU9zdTg3Mmp5dnc9PQ==
  • Smart Rehab
  • Kirkwood, MO

Job Description

About Us:

Smart Rehab LLC is a leader in fitness and dance facilities, based in Kirkwood, Missouri. Our company is dedicated to promoting health and wellness while providing exceptional recreational and hospitality services. We are committed to creating an environment that inspires healthy, active lifestyles for our customers and community.

Position Overview:

We are seeking a friendly and detail-oriented Customer Service Representative to join our on-site team. In this role, you will be the face of Smart Rehab LLC, assisting customers with inquiries, providing information about our services, and ensuring a positive experience at our facility.

Key Responsibilities :

  • Welcome customers and provide exceptional service in person, via phone, and email.
  • Address customer inquiries about programs, memberships, and facilities.
  • Assist with bookings, memberships, and account updates.
  • Resolve customer concerns and escalate complex issues to the appropriate team.
  • Maintain accurate records of customer interactions and transactions.
  • Collect and document customer feedback to improve services.
  • Support the team with administrative tasks and facility operations as needed.

Qualifications:

  • High school diploma or equivalent; additional certifications in customer service or hospitality are a plus.
  • Proven experience in a customer service role, preferably in fitness, recreation, or hospitality industries.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving and organizational abilities.
  • Familiarity with Microsoft Office Suite and point-of-sale or customer management systems.
  • Ability to work flexible hours, including evenings and weekends, as needed.
  • A positive attitude and commitment to fostering a welcoming environment for customers.

What We Offer:

  • Competitive hourly pay and opportunities for advancement.
  • A supportive, dynamic work environment focused on health and wellness.
  • Discounts on facility memberships and programs.
  • Ongoing training and professional development opportunities.

Job Tags

Flexible hours, Afternoon shift,

Similar Jobs

Maxion Research

Virtual Market Study Assistant (Hiring Immediately) Job at Maxion Research

 ...Multiple payment options including PayPal, direct checks, and virtual gift cards. - Additional opportunities to earn bonuses and rewards...  .... - Test products and services, sharing your thoughts and experiences. What We Need From You: - A working camera on your... 

Softworld, a Kelly Company

Desktop Support Job at Softworld, a Kelly Company

 ...Primary Responsibilities Provide support for Technology Desktop group Manage the MDM environment and ensure all mobile devices are being managed. This would include developing deployment packages for business and office productivity applications and managing O/S... 

Northwood Racquet & Fitness Club

Assistant Club Manager/Director Job at Northwood Racquet & Fitness Club

 ...About Us: Northwood Racquet & Fitness Club is a growing multi-sport facility located in Easton, PA, with a vibrant and inclusive...  ...retention, and community feedback for improvement. Sales, Marketing & Communication Assist in membership sales and onboarding processes... 

Enterprise Medical Recruiting

Remote Physician opening for a MA licensed Internal Medicine Physician Job at Enterprise Medical Recruiting

 ...There is an opportunity for an Internal Medicine Physician to join an esteemed nonprofit integrated health system with 11 hospitals in Massachusetts. The opening is a fully remote position. About the Opportunity: This is a fully remote position The clinician... 

Christus Health

Clinical Manager (RN) Pediatrics /Full-time Job at Christus Health

Description POSITION SUMMARY: The Clinical Manager is responsible for direction of clinical services in Pediatrics. Works closely with the Chief Nursing Executive and the Medical Staff leadership to develop, implement, and maintain clinical and educational programs that...