Job Description

Multilingual Customer Service Representative

Do you have a passion for helping others and ensuring customers have the best experience possible? We have fantastic opportunities to join as multi lingual customer service reps where you have the opportunity to support customers from across the globe.

We are a diverse team and even if you don't have any customer service experience we are keen to hear from you if you have the desire to go the extra mile for our customers.

Main Responsibilities

In this role, you'll be able to impact the lives of the people reaching out to us. With your strong knowledge of our products and services, and your active listening skills, you assist them with any of their queries around their medical plan. Your human touch, listening skills and empathy give the help and reassurance to the customer.

Key Areas

• Communication management in day to day queries of our clients and insurers through different channels but mainly telephone and e-mail.
• Coordinate and ensure follow-ups of the assigned contracts.
• Handling medical issues, in collaboration with our medical consultants
• Think about and contribute to using the most efficient communication channels (phone, e-mail, letter)
• When needed, put your language skills at work to translate different documents.
• The work planning will be your guide to ensure priorities are correctly dealt with and we keep our service performance on track.
• Able to handle complaints and analyze them, identifying root causes that might lead to the improvement of customer satisfaction.
• Assist the Client Manager in several tasks (e.g. preparation of presentations, preparation of analyses, statistics)
• Contribute to maintaining a co-operative and friendly working environment.
• Your critical eye easily spots possible improvements, and you share them with your manager.

Skills Needed

• Advance or bilingual knowledge of English and German is a must (C1/C2)

What You'll Bring

• Customer focused with ability to identify and solve problems.
• Customer centric mind-set.
• Exceptional interpersonal skills with good verbal and written communication.
• Ability to organise, prioritise and manage workload to meet individual and team targets.
• Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
• Must possess excellent attention to detail, with a high level of accuracy with proactive approach.
• Capable of balancing various tasks at once while achieving deadlines.
• Ability to work under own initiative and proactive in recommending and implementing process improvements.
• Basic IT skills and ability to navigate systems.

What We Require

You are able to commit to 39 hour/week

You are able to commit to 6 week induction training from start date of 15th September 2025

You are available to work one of the below shifts:

• Monday to Friday : 9.00 to 16.45

What's In It For You?

• Working from home - Enjoy working from the comfort of your home, with occasional visits to our Madrid office.
• Training You will be able to take part in the training remotely and we will set you up with all the tools you need to succeed.
• IT Kit - We will set you up with home working resources
• 24 days holiday per year + Birthday off.
• Private Medical and Dental Insurance
• Life Assurance
• Flexible dress code - It's not about what you wear, it's about what you can do so why not be comfortable doing it.
• Start date : 15/09/2025

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

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