Desktop and Mobility Support Job at Tata Consultancy Services, Concord, NC

Uy9TTmNHNUhYUjlmc0czaE5jKzM3bVB6dVE9PQ==
  • Tata Consultancy Services
  • Concord, NC

Job Description

Role :Desktop and Mobility Support

Location: Concord, NC ,(Onsite)

Job Type: Full Time

Job Description:

Must Have Technical/Functional Skills :

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,

Roles & Responsibilities:

  • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
  • Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
  • Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
  • Deployment of device drivers and windows patch updates
  • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
  • Manage the Security compliance health status of end user workstations
  • Monitor security patching status and remedy deficiencies proactively
  • Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
  • Adjust configuration options as required to resolve defects identified while performing corrective action on a device
  • Investigate desktop level incidents and identify root causes to be able to provide solutions.
  • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
  • Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
  • L2 Workstations operational support
  • Monitor and report on User experience.

Report on Workstation image deployments and patch compliance metrics

Job Tags

Full time, Remote job,

Similar Jobs

Tryfacta, Inc.

Technical Writer Job at Tryfacta, Inc.

 ...Position: Document Specialist/Technical Writer Location: Tolls Data Center, 7941 Glades Rd., Boca Raton, FL 33434 Durations: 1 Year Job Description: General Characteristics The contract writer will be responsible for drafting and reviewing documentation... 

Insight Global

Customer Service Representative Job at Insight Global

-1-3+ years of experience in an INBOUND customer service role with recent call center experience -Experience in a high call volume environment, supporting 60-80 calls a day - Strong verbal and written communication skills - Experience with 3 computer screens (2 monitors...

Saxon AI

Mobile Tester with Cypress Experience Job at Saxon AI

 ...Mobile Tester Jersey City, NJ Experience: 8+ Years Good Knowledge on Test Automation Tools (Selenium, Cyprus) and Services testing tools (SOAP UI, Jmeter, Postman) Good Knowledge on Test Framework Design for Web Application, Mobile Applications and Desktop Applications... 

Insight Global

Construction Superintendent Job at Insight Global

 ...Insight Global is seeking a Construction Superintendent to join our clients full-service general contracting and commercial construction firm....  ...including potential future projects in Virginia and Georgia. Travel will be required, and a flexible schedule is essential.... 

MEK Review

Math Enrichment Teacher (Part-Time and Full-Time available) Job at MEK Review

 ...What Were Looking For We are seeking talented, driven Math Teachers with a passion for education. Teachers can expect to guide students ranging from grades 4 to 12. Strong aptitude for teaching in group, as well as one-on-one settings. Paid training and orientation provided...