Job Description

Dispatcher

Location: Pro Outdoor – Lake St Louis, MO (On-site)
Employment Type: Full-Time, Non-Exempt

Position Overview

We are seeking a detail-oriented Dispatcher to join our Customer Service Team. This role is responsible for the daily scheduling and routing of Lawn Sprinkler Technicians, ensuring efficient service delivery and optimal use of field resources. The Dispatcher also provides support across key areas of the department including membership management, technician support, and system updates.

This is an excellent opportunity for a service-minded, tech-savvy team player who thrives in a fast-paced environment and wants to grow within a company that values efficiency, communication, and career advancement.

What We Offer

• Comprehensive Benefits: Medical, dental, vision, and more
• Retirement Savings: 401(k) with company match (if applicable)
• Paid Time Off: Vacation, sick days, and holidays
• Career Development: Ongoing training and advancement opportunities
• Team-Oriented Culture: Work closely with both office staff and field technicians

Key Responsibilities

Scheduling & Dispatch

• Coordinate mass scheduling for recurring services (Activation, Mid-Season, Winterization)
• Manage the dispatch dashboard for daily routing and real-time rerouting
• Optimize technician schedules for efficiency and timely service delivery
• Maintain the technician capacity calendar and adjust as needed for time-off and demand changes

Field & Technician Support

• Be the primary contact for Field Service Managers and Technicians during standard business hours
• Work within the scheduling engine to keep routing systems up-to-date

Customer Service & Memberships

• Assist Customer Service Representatives with scheduling support
• Manage customer memberships including auto-renewals and updates in ServiceTitan
• Take escalated service calls and provide solutions as needed

Administrative Support

• Support other departments as needed with invoicing, data analysis, report generation, and project-based tasks

Qualifications

Required

• 2+ years of experience in customer service and dispatching (preferably in home services)
• High School Diploma or GED
• Proficiency in Microsoft Office
• Ability to multitask and manage workloads independently
• Strong communication skills and attention to detail

Preferred

• Experience using ServiceTitan software

Schedule & Working Conditions

• Schedule: Monday to Friday, 8:00 AM – 4:30 PM
• Regular sitting and keyboard use with some repetitive hand and arm motions
• Occasional standing, walking, kneeling, crouching, and lifting (up to 25 lbs)
• Vision requirements include close, distance, color, and peripheral vision
• Work is primarily office-based with up to 10% local travel as needed
• Noise level is typically low to moderate

Additional Requirements

Applicants must be authorized to work in the United States and be able to provide documentation to verify eligibility.

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