Position Details
Job Title: - Call Center Agent/ Patient Access Representative
Duration: 6+ months contract-to-hire
Location: Miami Florida 33126/ONSITE
Pay rate - $16 to $17/hr. on w2
The client is looking for a Call Center Agent, this person will be answering incoming Patient calls and helping to point them to the right dept and resolving their issues. Onsite 5 days a week, contract to hire. Must be fluent in Spanish and English!
Our agents handle between 70 to 120 calls daily, primarily from patients seeking medical appointments or specialist referrals. Many of these individuals are not feeling well, so empathy and professionalism are essential. We place a high value on candidates with strong de-escalation skills who can remain calm and composed under pressure.
JOB DESCRIPTION:
The Patient Service Representative/Customer Service Rep provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction.
Duties and Responsibilities
Qualifications
Education/Experience:
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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