We are looking for a highly motivated and detail-oriented Live Chat Agent to join our customer support team. As a Live Chat Agent, you will be the first point of contact for customers reaching out through our website or app. You will be responsible for providing fast, accurate, and helpful responses to inquiries, resolving issues, and ensuring a positive customer experience.
Responsibilities
* Respond promptly and professionally to customer inquiries via live chat.
* Provide accurate information about products, services, orders, billing, and policies.
* Resolve customer issues efficiently or escalate them to the appropriate team when necessary.
* Maintain up-to-date knowledge of company products, promotions, and systems.
* Log and track customer interactions and feedback using CRM or ticketing tools.
* Meet or exceed performance metrics such as response time, customer satisfaction, and resolution rate.
* Identify opportunities to improve customer experience and report recurring issues to supervisors.
Requirements
* High school diploma or equivalent
* Prior experience in customer service or live chat support is preferred.
* Excellent written communication and typing skills (speed and accuracy).
* Strong problem-solving and multitasking abilities.
* Tech-savvy with the ability to learn new systems quickly.
* Ability to stay calm and professional in high-pressure situations.
* Flexible availability, including evenings, weekends, and holidays (if applicable).
PI277406282
...0.00/yr - $170,000.00/yr Direct message the job poster from Cloudforce Workforce Acquisition Manager: Building thriving teams in tech Job Title: Head of Change Management Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $110,000...
...Qualifications: ~ BSc Degree, preferred. BA accepted. ~8+ years of pharmaceutical industry experience. This is inclusive of 6 years of... ...class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing...
...Overview The Truck Driver drives tack or distributor truck with capacity of 3,000 gallons... ...as well as being able to work independently with attention to detail. Ability to... ...Offers You A culture that values opportunity for growth, development and internal promotion...
...Science, Design, Legal, and others We'd love to hear from you if you have: Recently obtained or is in the process of obtaining a PhD in Computer Science or a related field. Degrees must be completed prior to starting at Figma Good understanding of real world...
...The MSX project team is responsible for ensuring service bulletins are created in accordance to customer specifications and are published within the required lifecycle times Responsibilities include initiate, route for review, incorporate edits (annotations) track the...